Steal this process for raving client reviews
Client reviews mean the world to us! They tell us that what we’re doing is valuable, which makes them more likely to stick around. It also helps us spot any gaps that need filling so we can deliver high-end, luxury services. After all, that’s our mission at Champagne Collective!
To get raving reviews from our clients, we rely on internal processes to make the entire experience simplified for them. Our goal is to get sh*t done and make it as easy as possible for them along the way.
One of these processes has been stolen from us over and over because of how damn good it makes our services.
Get out your pen and paper because we’re sharing it with you so you can get rave reviews, too!
The process
At the start of every month, we email our clients to update them on all things Champagne Collective.
Here’s why we like taking the extra step to send them a newsletter:
Regular updates that keep your clients in the loop and save time by answering common questions.
Being a business owner can be lonely, especially when your team is outsourced. The updates bring our clients into our world and make them feel like part of the picture.
Open communication creates positive working relationships and builds trust. It also prevents your clients from having any "WTF does that even mean...?" moments.
Increased revenue. By investing more effort and intentionality in your client's experiences, you can charge higher retainers.
Giving them updates is a high-touch way to make them feel important without putting in a ton of extra effort.
the process outline
Here’s what we make sure to include in our monthly newsletter:
Any new processes we’ve implemented
Closures and OOO dates (we always provide at least one month’s notice here)
Team updates and new member intros
Platform shifts or changes in tech
And honestly. . . anything we feel is relevant to them
it’s that simple
The client newsletter takes us just under 30 minutes and saves us HOURS every month.
We like to consider that a win.
As experts in processes and all things biz organization, we recommend doing it, too!
If you’ve been in business for a while and want to tighten up behind the scenes so you can make more money in less time, reach out to us about our Online Business Management services!